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Privacy Policy

This policy explains what information TrackMyCar.lk collects — including vehicle location and telematics data — how we use and protect it, and the choices you have.

Last Updated: September 10, 2026

1 Introduction

TrackMyCar.lk ("TrackMyCar," "we," "us," or "our") provides GPS vehicle tracking, fleet management, and related telematics services to businesses and individuals across Sri Lanka. We understand that the location and operational data our platform handles is sensitive, and we are committed to protecting it responsibly.

This Privacy Policy describes the categories of information we collect through our website, mobile applications, tracking devices, and platform (collectively, the "Services"), how that information is used and shared, and the choices available to you. By using our Services, you agree to the practices described in this policy.

2 Who This Policy Applies To

This policy applies to:

  • Visitors to our website and users of our online inquiry, quote, and demo request forms.
  • Customers and account administrators who register for and manage our GPS tracking and fleet management platform.
  • Authorized users within a customer's organization (for example, dispatchers or fleet managers) who access the platform under a customer account.

If you are a driver or vehicle occupant being tracked by a TrackMyCar device installed by your employer or vehicle owner, your employer — not TrackMyCar — is responsible as the data controller for informing you about that tracking. See Section 4 for more detail.

3 Information We Collect

We collect the following categories of information:

  • Account & contact information: name, company name, job title, phone number, email address, billing address, and password, provided when you register, request a quote or demo, or contact support.
  • Fleet & vehicle information: vehicle registration numbers, make/model, device serial numbers or IMEI, and fleet configuration details.
  • Technical & usage information: IP address, browser and device type, pages visited, referring URLs, and diagnostic logs, collected automatically when you use our website or platform.
  • Communications: records of inquiries, support tickets, call recordings (where applicable), and feedback you submit to us.
  • Information from third parties: payment confirmation from payment processors, and delivery status from courier or SMS gateway providers we use to fulfil our Services.

4 Location & Vehicle Telemetry Data

The core of our Service involves collecting real-time and historical data from GPS tracking devices installed in vehicles or assets. This includes:

  • GPS coordinates, speed, direction of travel, route history, and stop/idle events.
  • Geofence entry, exit, and dwell-time events configured by the account holder.
  • Sensor and telematics data where such hardware is installed, including fuel level, temperature readings, RFID tag reads, door/ignition status, and in-cab video or Driver Monitoring System (DMS) footage.
  • Diagnostic and engine data such as battery voltage, odometer readings, and fault codes.

This data is collected on behalf of, and is owned and controlled by, the customer account that owns the vehicle or device — typically a business, fleet operator, or vehicle owner. TrackMyCar processes this data as a service provider to deliver the tracking platform, and the account holder is responsible for ensuring that any tracking of drivers, employees, or vehicle occupants complies with applicable law and, where required, that those individuals have been properly informed or have given consent.

5 Cookies & Tracking Technologies

Our website uses cookies and similar small data files to recognize returning visitors, remember preferences, and understand how our site is used so we can improve it. These cookies do not collect personally identifiable information and are not sold or shared with third-party advertisers. You can disable cookies through your browser settings at any time; doing so may prevent certain site features from working as intended.

6 How We Use Your Information

We use the information described above to:

  1. Provide, operate, and maintain the GPS tracking and fleet management platform, mobile apps, and related support.
  2. Respond to quote, demo, and support requests, and communicate about your account or service.
  3. Process installations, warranty claims, and hardware or subscription billing.
  4. Monitor, diagnose, and improve system performance, security, and reliability.
  5. Send service notifications, alerts (such as geofence or maintenance reminders), and — where you have opted in — product updates or marketing communications.
  6. Comply with legal obligations and enforce our Warranty & Terms of Service.

7 How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our Services, such as cloud hosting providers, mapping and SMS gateway providers, and payment processors, bound by confidentiality obligations.
  • Authorized users within your own organization, as configured by your account administrator.
  • Legal and regulatory authorities, where required to comply with a valid legal request, protect our rights, or ensure the safety of any person.
  • A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

8 Data Retention

We retain account and billing information for as long as your account is active and as needed to comply with our legal and accounting obligations. Location, trip history, and sensor data are generally retained on the platform for up to twelve (12) months to support reporting, route replay, and analytics, after which they may be archived or securely deleted, unless a longer period is required by law or agreed with you.

9 Data Security

We apply industry-standard technical and organizational safeguards to protect your information, including encrypted data transmission, access controls, and restricted internal access to production systems. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

10 Your Rights & Choices

Depending on your relationship with us, you may:

  • Request access to, correction of, or deletion of your personal account information, by contacting us using the details in Section 14.
  • Opt out of marketing communications at any time using the unsubscribe link provided or by contacting us directly.
  • Manage cookie preferences through your browser settings.
  • Request a copy of the location and telemetry data associated with your fleet account, subject to verification of your identity and authority over that account.

11 Children's Privacy

Our Services are intended for business and adult use and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our website may contain links to third-party websites provided for your convenience. These links are not an endorsement of that site's content, and we are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any site you visit.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

14 Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:

Have a question about your data?

Our team is happy to walk you through how your fleet's data is handled.

Contact Us