Questions and answers about our GPS tracking and fleet management services. Can't find what you're looking for? Get in touch and we'll help directly.
You need a GPS tracking device installed in the vehicle and access to our web and mobile platform. TrackMyCar provides both — a verified tracking unit plus a dashboard that works on any internet-connected computer or smartphone.
The device stores location updates and key ignition on/off events locally while out of coverage, then automatically uploads everything once the vehicle re-enters a covered area — so you never lose history.
Common reasons include recovering a stolen vehicle quickly, monitoring new or young drivers, reviewing location history for disputes, and getting instant alerts for speeding, geofence breaches, or after-hours use.
A virtual boundary you draw around a location on the map. The moment a vehicle enters or leaves that boundary, you get an alert — including its exact location and speed — by SMS, email, or in-app notification.
No. All you need is a device with an internet connection and a modern web browser. The platform also works on our mobile apps for Android and iOS.
Speeding, towing (vehicle movement with the ignition off), geofence entry/exit, and after-hours usage — all configurable from the dashboard and delivered by email, SMS, or push notification the moment they're triggered.
Yes. Every TrackMyCar device comes with a one-year warranty covering manufacturing defects, with repair or replacement at no extra cost.
Yes. Reports can be exported to Excel or PDF, and you can schedule them to be emailed automatically on a daily, weekly, or monthly basis.
The underlying GPS technology is similar, but TrackMyCar is a fleet management tool built for businesses — covering multiple vehicles, driver behaviour, maintenance, and reporting, not just turn-by-turn directions. It can also be integrated with your vehicles' existing in-dash navigation if needed.
Yes. On-demand reports cover the last 180 days directly from the dashboard, and older data is archived indefinitely — just ask your account manager for anything beyond that window.
GPS (Global Positioning System) is a satellite-based navigation system that provides location data accurate to within about 5 metres under clear sky conditions with a view of at least four satellites.
A small device installed in the vehicle calculates its position via GPS satellites and transmits it over the cellular network at set intervals — every 5 to 10 seconds depending on your plan — so the platform always shows an accurate, up-to-date location and full movement history.
Yes, our platform and mobile apps are fully supported on both Android and iOS phones and tablets.
No. The device draws power from your vehicle's 12V or 24V battery and includes its own backup battery lasting around 10 hours, so it keeps reporting even if main power is cut — and alerts you when that backup is running low.
We use Google Maps, with standard, satellite, and hybrid view options.
The device has built-in tamper detection. If it's disconnected from the vehicle's power or physically removed, you get an instant SMS and dashboard alert.
Professional installation typically takes 30 minutes to an hour depending on the vehicle, with another 10–15 minutes to configure the device for live tracking.
Pricing depends on your fleet size, hardware choice, and which solutions you need (GPS tracking, fuel monitoring, video telematics, and more). Request a free quote and we'll put together a plan suited to your fleet.
We offer flexible plans, including both contract and month-to-month options. Our team can walk you through what fits your business best during your free consultation.
No. Data connectivity is built into your subscription — there's no separate SIM card or mobile data plan for you to manage.
Yes. Your dashboard shows your entire fleet on one live map, with the ability to drill into any single vehicle's detail, history, and reports.
Yes. All data is encrypted in transit and access is restricted to your authorized account users — your location and vehicle data is never shared with third parties.
Yes — you can request a live demo of the platform before committing, so your team can see exactly how it works with your own fleet in mind.
Every customer gets ongoing local support by phone and email, plus access to our technical team for any questions on hardware, the dashboard, or reports.
Yes, you can scale up at any time as your fleet grows — just get in touch with your account manager to add vehicles or additional solutions.
Yes, we offer volume-based pricing for larger fleets — the more vehicles you track, the better your per-vehicle rate. Ask for a quote to see your fleet's pricing.