Warranty & Terms of Service

1 Acceptance of Terms

These Warranty & Terms of Service ("Terms") govern your purchase and use of GPS tracking hardware, mobile applications, and the fleet management platform provided by TrackMyCar.lk ("TrackMyCar," "we," "us," or "our"). By purchasing our hardware, installing our devices, or accessing our platform, you ("Customer," "you") agree to be bound by these Terms. If you do not agree, please do not use our Services.

2 Our Services

TrackMyCar provides GPS vehicle tracking devices, fleet management software, and related telematics services, including real-time location tracking, geofencing, fuel and temperature monitoring, video telematics, RFID integration, and reporting tools, accessed via our web platform and mobile applications.

3 Hardware Warranty Coverage

TrackMyCar GPS tracking devices are covered by a one (1) year limited warranty from the date of installation or purchase, whichever applies to your order. If a device fails to function correctly within this period due to a manufacturing defect — and not as a result of damage, tampering, or misuse — we will repair or replace the unit at no additional cost to you.

For issues relating to the software platform, mobile apps, or dashboard rather than the physical hardware, our support team is available by phone at +94 777 544 858 for continuous, around-the-clock assistance.

4 Warranty Exclusions

This warranty does not cover devices that have been damaged, tampered with, or affected by:

• Physical damage, including from accidents, water ingress, fire, or exposure to extreme conditions.
• Unauthorized opening, modification, or repair of the device by anyone other than TrackMyCar or an authorized technician.
• Incorrect installation or wiring not performed by TrackMyCar or an approved installer.
• Normal wear and tear, or damage arising from the vehicle's own electrical faults.

As with any device relying on a vehicle's wiring and power supply, damage to the tracking unit will typically result in a loss of connection and tracking signal until the device is repaired or replaced.

5 Warranty Claim Process

1. Contact our support team at +94 777 544 858 or [email protected], describing the fault and providing your account or device details.
2. Our technical team will run remote diagnostics where possible, or arrange for the vehicle to be inspected at your nearest branch (Kottawa or Galle).
3. If the fault is confirmed as a manufacturing defect covered under warranty, we will repair or replace the device at no charge.
4. If the fault falls outside warranty coverage, we will provide a repair or replacement quotation before proceeding.

6 Service Availability & Network Dependency

Our tracking Services depend on the availability of cellular and satellite (GPS) infrastructure within Sri Lanka. While we work with reliable network partners, TrackMyCar cannot guarantee uninterrupted connectivity, in the same way that no mobile network operator can guarantee uninterrupted phone signal everywhere, at all times. Temporary loss of signal in remote areas, during network maintenance, or during severe weather is possible and does not constitute a service failure on our part.

7 Customer Responsibilities

You are responsible for:

• Selecting the tracking solution and sensor package appropriate to your business needs — TrackMyCar's team can advise, but the final decision and fitness for your specific purpose rests with you.
• Keeping your account information, billing details, and authorized user list accurate and up to date.
• Safeguarding your login credentials and promptly notifying us of any suspected unauthorized access.
• Ensuring vehicles are made available for scheduled installation, inspection, or warranty service appointments.

8 Lawful & Acceptable Use

TrackMyCar's tracking devices and platform must not be used to violate the privacy rights of any person, or in violation of any applicable Sri Lankan law or regulation. GPS tracking of vehicles used by employees, family members, or other individuals may be subject to notice or consent requirements under applicable law, and it is the Customer's sole responsibility to ensure that its use of our Services is lawful, including obtaining any necessary consent from drivers or vehicle occupants before tracking begins.

9 Installation & Liability

Installations are carried out by TrackMyCar's trained technicians or authorized partners using standard industry practices. While reasonable care is taken during installation, TrackMyCar is not liable for:

• Pre-existing faults in a vehicle's electrical system that surface during or after installation.
• Loss of tracking service resulting from network outages, natural disasters, or third-party infrastructure failures beyond our reasonable control.
• The actions, driving conduct, or use of the vehicle by the Customer's drivers or employees.

10 Fees, Billing & Renewal

Hardware and subscription fees are payable as agreed at the time of order or as set out in your invoice. Platform access is generally billed on a recurring basis for the duration of your service term. Continued access to live tracking, historical data, and platform features is contingent on your account remaining current; TrackMyCar reserves the right to suspend platform access for accounts with significantly overdue payments, following reasonable notice.

11 Limitation of Liability

To the maximum extent permitted by law, TrackMyCar shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our devices or platform, including loss of business, loss of data, or loss of profit, except where such liability cannot be excluded under Sri Lankan law. Our total liability for any claim relating to the Services shall not exceed the amount paid by you for the specific device or subscription giving rise to the claim.

12 Termination of Service

Either party may terminate the platform subscription in accordance with the notice period agreed at the time of purchase. TrackMyCar may suspend or terminate access immediately in cases of non-payment, unlawful use of the Services, or a material breach of these Terms. Hardware ownership (where purchased outright) is not affected by termination of the platform subscription.

13 Intellectual Property

All software, dashboards, mobile applications, trademarks, and content associated with the TrackMyCar platform remain the property of TrackMyCar or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to use the platform for your internal fleet management purposes only, and does not transfer any ownership rights.

14 Governing Law & Jurisdiction

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, technology, or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

16 Contact & Support

For warranty claims, billing questions, or general support:

• Phone (24/7 support): +94 777 544 858
• Email: [email protected]
• Head Office: No. 29/B, Athurugiriya Road, Kottawa, Sri Lanka
• Branch: Galle